FAQ

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FAQ

Release time:2018-07-10

  Q1. How long is the sample time of the supplier? Dose the sample fee can be returned? 

Proofing is usually 5-7 working days. If the order reach or exceed behind MOQ quantity, proofing refunded. If not reached behind MOQ quantity, proofing fee will be taken by your.
 

Q2. About the sample what is the cost of transportation?
 
The freight depends on weight, packing size and destination from China to your location, etc.
 

Q3. How to control quality?
 
A. All materials by IQC before launch whole process into the process after the screening.
B. Process each link in the process of IPQC patrol inspection.
C. After finished be QC full inspection before packing into the next process packaging.
D. OQC before shipment for each products to do full inspection.
 
Q4. Are you manufacturer or trade company?
 
We are industry and trade integration specialized in aquarium products for many years already, in jining, Shandong province in China. Also we had large warehouse and quality control department for purchasing products for clients.
 

Q5. How to order?
 
Please send us your purchase order by email or trade manager, or we can make you proforma invoice under your request.
We need to know the following information for your order before sending you PI.
1) Product information-Quantity, Specification(Size, Material, Technological if needed and packing requirements etc.)
2) Shipping information-Company name, Street address, Phone&Fax number, Destination sea port.
3) Forwarder’s contact details if there’s any in China.
 

Q6. Do you have in stock?
 
Most of products are under regular production. Usually lead time 25-30 days, and delivery time 30 days.

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